Belgian Telecom, Multi-Year Growth Advisory Through a Brand Relaunch
Two-year external advisor and interim growth marketer engagement with a fast-growing Belgian telecom company through a brand relaunch. Audited and held the external performance-marketing agency accountable, advised on budget, channel mix, and experimentation, and led the analytics and consent-mode rebuild.
Challenge
A fast-growing Belgian telecommunications company needed an external advisor to ensure performance, structure, and accountability across its digital marketing during a brand relaunch. The complication: a competitive Dutch/French-speaking market, an external performance-marketing agency that needed clearer accountability, and an analytics stack that needed to be rebuilt for GDPR-compliant consent and attribution.
Approach
- Performed audits and ongoing advisory on online marketing, ensuring performance, structure, and accountability of the external performance-marketing agency
- Advised on online budgets, channel mix, campaign architecture, experimentation, and SEO, grounded in data and performance analysis
- Led the implementation of analytics and measurement improvements, including consent mode and server-side tagging
- Held the brand-relaunch performance work to a structured experimentation rhythm rather than ad-hoc campaign changes
Results
"What we learned: when a brand relaunches in a competitive telecom market, the highest-leverage outsider move is not running more campaigns — it is enforcing accountability on the people who do, and making sure tracking, consent, and attribution actually work before the brand goes live."
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