Privacy Policy

Last updated: March 2026

1. Who We Are

Silkdrive is a cross-cultural growth marketing agency based in Amsterdam, The Netherlands. We help businesses expand across Europe and East Asia through culturally informed marketing strategies.

  • Company: Silkdrive
  • Address: Herengracht 449a, 1017BR Amsterdam, The Netherlands
  • Chamber of Commerce: 66486157
  • VAT: NL002133920B17
  • Email: [email protected]

Silkdrive is the data controller for the personal data processed through this website.

2. What Data We Collect

We may collect and process the following categories of personal data:

Contact Form Data

When you submit a contact form or schedule a meeting, we collect your name, email address, company name, phone number, and any message you provide. This data is processed through HubSpot, our CRM platform.

Analytics Data

We use Google Tag Manager (GTM-TBZJ6R) and Google Analytics 4 (GA4) to collect anonymized usage data, including pages visited, time spent on pages, referral sources, device type, browser type, and approximate geographic location.

Cookie Data

We use cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Data

We use the data we collect for the following purposes:

  • To respond to your inquiries and provide our services
  • To improve our website and user experience
  • To analyze website traffic and usage patterns
  • To send relevant communications about our services (only with your consent)
  • To comply with legal obligations

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your personal data:

  • Consent: For analytics and marketing cookies, and for marketing communications. You can withdraw your consent at any time.
  • Legitimate interest: For analyzing website usage to improve our services, and for responding to inquiries submitted through our contact forms.
  • Contractual necessity: For processing data necessary to provide services you have requested.
  • Legal obligation: For retaining data required by law, such as financial and tax records.

5. Data Sharing

We share personal data with the following third-party service providers:

  • HubSpot: CRM and marketing platform used to manage contact form submissions and communications. HubSpot processes data in the EU and US under appropriate safeguards.
  • Google Analytics (GA4): Web analytics service provided by Google LLC. Data is processed in accordance with Google's data processing terms.
  • Google Tag Manager: Tag management service used to manage analytics and marketing scripts on our website.
  • Vercel: Website hosting provider. Vercel processes server logs that may include IP addresses.

We do not sell your personal data to third parties. We only share data with service providers who are contractually bound to process it on our behalf and in compliance with applicable data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact form data: Retained for up to 3 years after your last interaction, unless you request earlier deletion.
  • Analytics data: Retained for up to 14 months in Google Analytics.
  • Cookie consent preferences: Stored locally in your browser until you clear your browser data or update your preferences.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request that we correct inaccurate or incomplete data.
  • Right to erasure: You can request that we delete your personal data, subject to legal retention requirements.
  • Right to data portability: You can request your data in a structured, commonly used, machine-readable format.
  • Right to object: You can object to processing based on legitimate interest.
  • Right to restrict processing: You can request that we limit how we process your data.
  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

8. International Data Transfers

Some of our service providers (such as Google and HubSpot) may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or the EU-US Data Privacy Framework, to protect your personal data.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (HTTPS), access controls, and regular security reviews.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: [email protected]
  • Address: Silkdrive, Herengracht 449a, 1017BR Amsterdam, The Netherlands